FAQ

If you are not 100% satisfied with your product, you are of course welcome to return it! You send back the unused product along with the completed return form using the return shipping note that you received in your package. Please note that you cannot leave the package in a mailbox but it must be handed in to the nearest service point.

Attention to US and UK customers: You also need a commercial invoice to return your order! You did receive the commercial invoice inside the packaging at delivery. Please put it on the outside of the package next to the return label when returning. If you are missing the commercial invoice, please send us an email at hello@amikoandfriends.com and we will help you.

Once we have received and processed your return, we will refund with the same payment method used for the purchase. We will deduct a return fee according to the below table from the repayment. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.

The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight. Note that if you want to change the product, report “Change on the return form and then place a new order on the website.

• You have the right to return 30 days after receiving your goods.
• The product must be unused and have all labels left.
• You will be refunded in the same way you chose to pay.
• The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
• We will take a return fee according to the below table which will be deducted from the refunded amount.
• You as a customer are responsible for the item until it arrives at our warehouse.

Contact our customer service at hello@amikoandfriends.com and we will assist you. Please avoid sending the package without our return label, then we are not able to track your package if there would be problems during transportation.

We do not handle any changes at this time, so if you want to exchange an item, you return using the return form and return shipping label, and then place a new order on our website. If you place your new order within 3 days, you can contact our customer service for a code that will give you free shipping on your new order if you do not reach the free shipping limit.

As soon as we have received and processed the product that you have sent back we’ll refund using the same payment method as in the purchase. We will deduct a return fee according to the below table before we refund you. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.

The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.

If your product is in any way defective, please contact our customer service at hello@amikoandfriends.com and we will help you. Prepare by taking pictures of the product.

Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it, contact us at hello@amikoandfriends.com.

You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at hello@amikoandfriends.com.

Yes, if the product is available for pre-order, a button will appear on the product page. When you place a pre-order along with other in-stock products, the entire order will be shipped on the day the pre-order items arrive in stock.

If you want the in-stock items sent immediately instead of waiting for the pre-order, you can place two separate orders – one for the pre-order items and one for the in-stock items.

No, we only sell on our own website.

So far we ship to all EU countries, US and UK.

You can track your package via the tracking link sent to you when the package is on the way.

It depends on your country of residence. Small packages are normally delivered directly to your mailbox by the national mail service while larger packages are delivered by DHL or UPS depending on country. Take a look at the tracking link in your order confirmation to see how your package will be delivered.

The shipping cost is 15€ to all countries if the order amount is below 99€. If you order for 99€ or more, the shipping is free!